This keynote explores the new age consumer, the current state of retail, how we got to this position and the implications the new age consumer has for all brands and retailers. It then looks at some of the trends from around the world which are responding to these demands and expectations and in doing so are beginning to push the boundaries of legacy retail.
About Andrew Busby
Retail writer, Forbes contributor and author of the book ‘Harry Was Right All Along’, Andrew is the founder of Retail Reflections and is one of the most high-profile figures in retail – regularly featuring in the top 20 lists of global retail influencers.
A Forbes contributor and IBM Futurist, Andrew is constantly in demand for both writing and speaking and is regularly quoted in the media - on TV, radio and in the national press.
In a retail career spanning over 20 years, Andrew held senior positions at Kingfisher and Superdrug before going on to work with retailers such as Arcadia, Debenhams, John Lewis and Argos.
In addition to writing his own retail blog, Andrew is a member of the IORMA Advisory Board, a member of REAN, Advisory Board member at Retail Week, Founder of the Retail Advisory Board and is also editor at large for Retail Technology magazine.